Skyvex Guarantee

1. Product Covered under the guarantee

SKYVEX provides the end-user a) with a guarantee as follows: The guarantee covers the following products	Guarantee Period
SKYVEX roof windows including gazing	10 years

The end-users statutory rights under applicable legislation governing the sale of consumer goods and not affected by this guarantee.

2. When does the guarantee commence?

The guarantee period runs from the time when the new product is delivered c) to the first end-user.

3. What is the extent of the guarantee?

The guarantee covers defects d) in the products arising from defects in material or production or to structural faults e).

Coverage of the guarantee I provided on the condition that the end-user provides that any defects or faults do not result directly or indirectly from:

Fault installation, i.e. not in keeping with the installation instructions or (in the absence of such instruction) contrary to good craftsmanship
Incorrect operation or misuse,
Transportation, installation or any other form of handling
Modifications to the product
Use of incompatible spare parts or accessories (e.g. power supply)
Installation outside recommended installation areas
Other factors not due to defects in material or production or to structural faults

Moreover, coverage of the guarantee is provided on the condition that he end-user proves that any defects in the products do not result directly or indirectly from neglect or maintenance.

4. Claims Procedure

To invoke this guarantee the end-user shall register a claim within the guarantee period f) with SKYVEX or with the dealer from whom the product was purchased and within two months after the end-user discovered or ought to have discoverer the defect.

At its sole discretion SKYVEX shall determine whether to repair the product, to make a replacement delivery or to reimburse the end-user for the purchase price in accordance with the following provisions.

5. Repairs under guarantee

Unless otherwise decided by SKYVEX, the end-user shall be responsible for repairing the product. The guarantee covers delivery free of charge of any spare parts/materials necessary for the end-users repair of the defect g).

If repairs cannot be done without considerable inconvenience to the end-user, SKYVEX shall also pay any costs for installation of spare parts/materials, labour costs related to the repairs and costs for the installers transportation or dispatch of the product as well as any.

6. Replacement under guarantee

A replacement shall be made free of charge by replacing the old product with a new product h) of the same kid, type and quality. If, at the time when the complaint is made, the product is no longer in production or is not made in exactly the same version (form, colour, covering, finish etc.), SKYVEX shall be entitled to replace it with a similar product.

Provided that such costs have been agreed by SKYVEX before they are incurred, SKYVEX will pay all costs relating to the transportation/dispatch of the replacement product to and from SKYVEX and/or the dealer, the dismantling and re-installation of the product and any covering with a tarpaulin or other special measures.

7. Reimbursement

Subject to prior agreement with SKYVEX, the end-user shall return the product, and SKYVEX will reimburse the purchase price paid by the end-user.

8. Non-coverage

This guarantee does not cover:

– Knots in the wood

– Discoloration of parts that are not visible by general use;

– Any other cosmetic conditions, such as for instance hanging fabric or Venetian blind slats, changes in the sealant of the pane;

– Inevitable and/or expected reduction of the efficiency of the product, including technical values/ specifications as well as general efficiency tolerance;

– Any change of colour of fading irrespective of these being caused by sun/condensation/acid rain/ salty splashes or any other conditions with corroding or martial changing effects;

– Malfunction or restricted function, e.g. resulting from blocking or the like due to ice, snow twigs, etc.:

– Variations that occur naturally in the material used;

– Imperfections including colour variations shadows or marks, etc. in the glass, which were present at the time of delivery or have arisen within the guarantee period, and which do not impair the view appreciably;

– Any other similar condition, irrespective of these being characterised as defects

Moreover, the guarantee does not cover changed vapour diffusion resistance or thermal conductivity with respect to SKYVEX installation products.

This guarantee shall not apply to any products other than those referred under “Products covered under the guarantee”. As for accessories including pre-installed accessories, he producer’s guarantee, if any, shall apply. Where a product includes a number of integrated or preinstalled components will be the period stated in the section headed “products covered under the guarantee”.

Except as specifically stated in this guarantee SKYVEX does not accept any liability whatsoever to the end user for any loss or damage incurred by the end-user arising from any defect or fault in any product covered under this guarantee irrespective of the cause of the defect. This exclusion of liability does not affect any right which the end user may have under applicable statutory law.

SKYVEX does not accept liability for any loss or damage incurred by the end user arising directly or indirectly from incidents beyond SKYVEX reasonable control, including but not limited to industrial disputes, fire, war, terrorism, import restrictions, political unrest, unusual natural occurrences, vandalism or other forces majeure.

SKYVEX does not accept liability for third party products irrespective of these being sold or displayed together with the products referred to on this guarantee”.

This guarantee may be invoked only on condition that the product has been paid for in accordance with the payment terms agreed for this product.

9. Repairs in case of non-coverage of the guarantee.

If the end-user claims should not be covered by this guarantee, the end-user shall pay the costs of transporting the product to and from the repair shop or the installers travelling expenses to and from the end-user. In addition, the end-user shall pay any costs, including labour costs, incurred by the installer by his examination of the product, as well as any costs